September 15, 2025
We sometimes imagine ourselves doing great things: curing cancer, ending gun violence, inspiring hope when all seems bleak. Short of that, we try to live good lives, practicing kindness, respecting others, summoning courage when courage is needed. In the meantime we have to get the garage door fixed.
Homeownership conveys the satisfaction of fixing up your place. The owner indulges his or her tastes in choosing furniture, wall décor, color—the presentation of the home. Yet the owner lives in a nest of machines. All of them, the HVAC system, water heater, washer/dryer, dishwasher, toilet, everything else, eventually fail. Someone must be called to fix or replace them.
Until we moved to our present home five years ago, we never had a garage. For 42 years our cars stood exposed to winter cold and snow, the windshield, doors, and windows coated with ice. In summer they absorbed the glare of the sun, the interior brought to broiling, the seats and steering wheel almost too hot to touch.
So the garage attached to our home here is a bonus, a kind of toy. If it’s raining when we’re nearing the house we’ll click the remote, pull into the garage, and step out untouched.
The garage now is nearly ubiquitous in suburban home design. The two-car version can consume one-third of the home’s square footage, looming over the driveway, making the structure appear larger, but the actual living space smaller. Accommodating cars is as large a factor in the design as accommodating human beings. Then too, it’s ideal for old furniture, lawn tools, boxes of miscellaneous stuff, whatever would go in a basement or attic.
Obviously the garage door is critical. It’s pleasant to push a switch, lit by a faint green light, and hear the low creaking of the door sliding open, then press it again to close it.
Until last week. I pressed the switch. The door stopped halfway up. I pressed the switch again. The door closed. On a second try the door opened to two-thirds up and stopped again. I looked at the switch. The green glow indicating power was out. I opened the fuse box and turned off the fuse marked “garage,” then turned it back on. The door opened all the way. I pressed the switch again, the door closed. One of those odd power glitches?
The next day the door opened halfway and stalled. Again I turned the fuse off then on. The door did not move. Suddenly the light returned, I hit the switch, the door opened, then closed. The next day, same thing, the door opened halfway, I hit the fuse, tried the switch, the door opened fully and closed again. Then it stalled again halfway up. It was time for an expert.
I called the utility company that under a maintenance contract sends an electrician out annually to inspect our wiring. I explained the problem, mentioning “garage door” at least twice. I’m sure I did. The next day a technician, Dave, arrived.
I pushed the switch to demonstrate. The door worked perfectly, opening and closing with no stalling. Dave watched and nodded. “We don’t do garage doors,” he said.
“Well, the switch isn’t working,” I said. “It goes in and out.” Dave nodded again “Yeah, but you need a garage door guy. I can only tell there’s nothing wrong with the fuse. It must be the motor.” He pointed to the boxlike unit suspended above between the door channels. “You’ll need someone to look at it. But I have to charge you a service charge for the visit.”
I ground my teeth a bit, but paid $49.00 for a tidbit of information but no actual help. I rifled through a kitchen drawer looking for the garage door paperwork. I found a yellowed manual marked “Chamberlain,” the manufacturer. Someone there explained that they make the units but don’t install them. She gave me a couple of local numbers. I called the first, no answer.
For a $149.00 service charge, the second company, Elite, sent two guys out, Reid and Jacob. I offered coffee. Reid looked up at the system.
“It’s either the switch or the motherboard,” Reid said. He removed the switch. “This is old, I’d say 2015.” He tried replacing it with a new one. “Not compatible, but yours is still good. Your problem is the motherboard.
“You can call Chamberlain and give them the serial number and they’ll sell you a new board for about $50.00 and you can replace the old one yourself. Or we can install a new system and control unit, a better-quality model.” Jacob worked up an estimate on his tablet. That would be $982.00 with one remote, plus tax. A second remote would be another $75.00.
I had braced myself, guessing maybe $500.00-$600.00. Who knows what a garage door control unit cost? I stared into space for a moment.
Reid was understanding. He motioned at my unit. “That’s a Home Depot controller. You can go there and get one for a couple of hundred dollars. They install them for a charge. But since you’re paying our service charge we’ll oil the rollers and channels.
“Really, the new Chamberlain board is not hard to install. You turn three screws, take the old one out and stick the new one in. But call us if you want us to put in a new system.”

I paid the $149.00 charge and said thanks. They left. I dragged my ladder under the unit and climbed up. I saw the three screws. Then I knew, no way would I try fixing it myself.
We drove over to Lowe’s and found a sales guy, Dimitry. I explained the problem and the Elite solution. “A thousand dollars?” he asked. “Wow. The Chamberlain unit is $219.00 with two remotes. Installation is $179.00, and they’ll program the remotes.”
I got my 10 percent military discount. We hauled the box home, I dragged it into the garage. We had spent around $625.00. The Elite quote came to $1,209.00. Looks like a deal.
The Lowe’s installers, John and Jordan, showed up the next day. In 45 minutes the system was installed. I pushed the new switch, the door slid smoothly open and then closed. They waved and headed to their next job. “We’ll be in Atlanta tomorrow,” John said.
We got through another mundane homeowner chore, frustrating, time-consuming, not unique or original. Then I thought of the expertise and the patience of all the people I dealt with. They worked hard and well for me, their impatient customer. They showed up. They freed us for more important things. That was the deal.




