January 1, 2024
It was midmorning, the spacious waiting room at the Greer, S.C., Memorial Hospital emergency room was half-full, men, women, old and young, very young. A few families sat together, some folks stared at their cellphones. We all knew of ER waiting-room nightmares: hours upon hours, tense discussions of insurance coverage, arguments over who’s next for care. We checked Sandy in. Someone took her vitals, pulse, blood pressure.
Greer Memorial is an impressive place, an exquisitely designed complex of two-level buildings in the middle of town. It was still under construction when we first visited the area. It now is fitted out with state-of-the-art medical technology, the newest radiological equipment, top-notch OR and ICU services. The opening was nicely timed for our arrival.
Hospitals are places of healing, of renewal, of mercy. I recall a week-long stay in my hometown hospital during high school, where I lay with both eyes bandaged after an eye injury. I was spoonfed my meals by high-school girls, volunteers called Candystripers. I knew them only by their sweet, caring voices.
After we moved here I sometimes cruised past Greer Memorial en route to somewhere else. I admired the architecture, the clean lines of the buildings, the landscaping. Eventually I got to see the finely appointed inside when I went there for computed tomography (CT) scans. I liked the modern art in the lobby, the lush, beautiful potted plants, the tastefully decorated corridors.
But no matter how nice the facilities, no one wants to be there. For many the hospital is a place of fear, of unsettling, painful memories.
My scans often were finished in 30 minutes. I never went near Greer Emergency.
Emergency is where most Americans experience the hospital. Emergency captures everything: household and auto accidents, crime trauma, scary chest pain, and everyday illness when the family doctor isn’t available. Many ER patients don’t have a family doctor. Then we had covid-19.
Sandy awoke with severe back pain after a three-day allergy-induced cough that she treated with over-the-counter remedies. She had had the flu, RSV, and new covid vaccinations. The family doc wasn’t available, busy with his schedule. Can you get sick on schedule? A nurse practitioner at the nearby Urgent Care pressed her back in a tender spot. “I can’t help you, you need to go to the ER,” she said.
After checking in we sat for maybe thirty minutes. An orderly fetched us and led us down one brightly lit corridor then up another. Nurses in dark blue scrubs scurried past. At an intersection we found a kind of command center, a section of wall lined with computers, staff people tapping away. The orderly showed us into Room 14, just across the aisle.
The room, as you’d expect in ER, was equipped for emergencies, with gauges, pumps, monitors, hoses, and hookups. A plastic curtain hung along the exterior glass wall. Sandy put on a gown and climbed onto the bed, the orderly gave her a warm blanket. On one wall a whiteboard listed the staff: Nurse in charge, Lauren, RN, Shelby, assisted by Megan, Autumn, and Linda. It had space for a pain chart, ratings 1 to 10, and for diet, comfort, medication. A colorful print of a winter scene hung on a corner wall. The orderly left, we were alone. We waited.
I pushed aside the curtain and peered through the glass. A couple of nurses stood nearby talking. An orderly pushed an elderly woman in a wheelchair and disappeared around the corner. Sandy closed her eyes. Twenty minutes passed. A nurse pulled back the curtain and burst in with “Good morning, I’m Shelby, how are you?” She didn’t look my way, but prepared to insert a conduit for an IV. Sandy took a deep breath.
I looked at my watch, 1:00 PM. Three hours since we arrived. Shelby stood and inspected her work, a tube dangled from Sandy’s arm. Expertly Shelby fitted a vial into the tube and drew blood, then filled a second vial. “We’ll take this to the lab,” she said with a smile, and disappeared.
We waited. Another nurse pulled the curtain back. “I’m here for an X-ray,” she announced. She pushed a mobile X-ray machine into the room, I stepped into the hallway. In five minutes she was finished and gone. A doctor appeared, a tall slim woman. “How are you?” She patted Sandy on the shoulder but didn’t touch the tender spot. “This could be several things,” she said. “We’ll get a CT for a look. I’ll be back.” She disappeared.
Twenty minutes or so later a technician arrived. “I’ll take you for your CT,” he said with a grin. He maneuvered the bed towards the door. “Is it a tunnel?” Sandy asked. She doesn’t like confined spaces. “It’s a donut,” he said.
It was past 2:30. There must be a cafeteria, I thought. I asked at the desk. “It closes at 2:30,” a nurse said. “There’s vending machines in the main hospital.” I wandered back towards the outer waiting room. It was crowded, men, women, children, glumly waiting to be seen. Others were flowing in the front door. A few, very few, wore masks.
It’s flu season, after all, then there’s covid and RSV. A news story that morning reported the Centers for Disease Control found that South Carolina and Louisiana had the highest rates of flu infection in the country for mid-December. Alabama and New Mexico came next, followed by North Carolina, Georgia, Tennessee, and Mississippi, then Virginia, Texas, and Florida. All the contiguous Southern states, sick together.
At 3:45 our daughter Kathleen, newly pinned nurse (last week’s post), wrote that “the good thing is if the staff isn’t rushing around, it’s not too worrisome.”
I headed back to ER. Sandy was back. Shelby stopped by, no problems with the CT, she said. “We’re doing one more blood test, for creatine.” We waited. The creatine test looked good.
The doctor returned, smiling. “Looks like you pulled a muscle coughing,” she said. “We’ll give you medication for that.” Shelby returned with paperwork. “We’ve called this in,” she said cheerfully. “Feel better!” she called, and headed to help the next patient.
I wondered. A blood draw, X-ray, and CT, which by itself cost around $8,000. From my own experience, this was multi-thousands of dollars before insurance. For a pulled muscle?
“Best outcome,” our son the medical physicist said. “It’s easy to forget that the best possible ending of an ER visit is that it turns out to be not a big deal. Everyone wants to feel justified in making the decision to go, but the best thing is when they say it’s not much to worry about.”