November 18, 2019
We had breakfast at Waffle House the other day, the one closest to us, down in Dumfries. I hadn’t been in a while, but had to go after reading the piece in The Washington Post about the Birmingham, Ala., Waffle House where customers jumped the counter to help a lone employee stranded on duty.
It wasn’t my first Waffle House meal. Not by a long shot. The food and service were fine. The music was loud and awful, we asked the waitress to turn it down. She shut it off. Beyond that, I couldn’t hear myself think over the raucous argument of two guys in the booth behind us about an Alabama-Auburn football game.
Most people hereabouts know Waffle House, but no one I know goes there much, if ever. It tends to be a Southern experience. The company says it has 2,100 outlets in 25 states, but most in the South: square, squat buildings with big yellow signs. Waffle House, if you ask most people who have eaten there, is a bit farther down the quality scale from Cracker Barrel or IHOP. It’s not just that the menu is limited: waffles, eggs, hash browns and grits, some sandwich items like burgers and grilled cheese. Maybe it’s the name. Maybe it’s the spare, garish layout of the restaurants, with big round glaring light bulbs and cramped booths.
Some people don’t trust places that operate 24/7. Crime occasionally occurs in Waffle House parking lots, as at other 24-hour places. Early in the morning on April 22, 2018 a mentally disturbed man killed four people and wounded two others with a semi-automatic rifle at a Waffle House in Antioch, Tennessee, near Nashville. By some miracle, a customer jumped the shooter and wrestled the weapon away from him.
I’ve heard, too, that WH employees aren’t always in the best of spirits. They’re short-order cooks, servers, and busboys and girls, paid what you would expect. Conditions aren’t great. The late-night shifts deal with customers wobbling in from bars, who aren’t in great spirits, either. The restaurants are open 365 days a year, which means somebody’s always working on the early mornings after New Year’s Eve, St. Paddy’s Day, and other heavily drunk occasions.
In the Birmingham story, now all over the internet, Ethan Crispo showed up at the Waffle House just after midnight. He found the single employee, a young guy named Ben, stuck with about 30 customers. He reported that several patrons got up and started bussing tables, making coffee, and taking orders. “Humanity is great,” Crispo said. His story and some photos provoked hundreds of comments about the spontaneous kindness shown by the folks who jumped up to help Ben get through his shift. Especially now, some said, when things in the country aren’t so great. Southerners said it showed how nice Alabama folks are. Others choked on that and guessed that they’re all Trump people who wouldn’t have helped Ben if he were black.
Some commenters pointed out that, kindness aside, liability problems could arise with untrained, uncertified people handling food, a customer slipping and falling on the obviously dirty floor, somebody getting food poisoning. The big question: where was management?
The debate ensued, the good-feeling experience versus the potentially serious legal questions. Were the scheduled employees so poorly paid that they didn’t care about missing a shift? Was Ben unwilling to lose his shift pay by closing? Did his manager order him to keep the place open?
The story, and my WH breakfast the other day, brought me back to a treasured but bizarre experience. Almost exactly two years ago I entered the Pinhoti 100-mile trail run through the Talladega National Forest in northeastern Alabama. The race has a 30-hour time limit, which would be a stretch for me. I talked my daughters Laura and Kathleen into serving as my crew.
I started the course fast and got ahead of the early cutoffs, but at some point picked up dirt and grit in my shoe, which broke the skin. I changed socks at the first drop-bag station (27 miles), which cost me 20 minutes. At the 40-mile station Laura and Kathleen patched up my ankle. But shortly afterward I missed a turn in the dark and lost 40 minutes retracing my steps. I missed the cutoff at 55 miles by 15 minutes at 11:30 PM.

Kathleen and Laura met me and we drove to Sylacauga, Ala., the finish point. Since I expected to complete the race, I had no plan B, so we ended up at a Day’s Inn in Childersburg. I was starving, so at 3:00 AM we were sitting in a Waffle House next door. Two employees were on duty, exquisitely polite. We were the only customers. I wolfed down a mountain of scrambled eggs and hash browns. A mournful Emmylou Harris tune played on the radio, a well-armed local cop sat nearby. The girls got impatient, but I sat there a little longer, my eyes closed, sipping rich coffee, munching on my hash browns, on a quiet early Deep South Sunday morning.
I probably appreciated that Waffle House because—as in the Hemingway story—it was a clean, well-lit place, after hours in a dark mountain forest, and I was exhausted and famished. That was my situation then and there. Waffle House, I guess, was just a place I stumbled into.
Same thing, probably, for Mr. Crispo with his experience, and his thoughtful words about the people who helped poor Ben on his shift. He saw humanity, generosity, kindness. The Waffle House was the scene where all that goodness played out that early morning in Birmingham. But people are like that. And we all know it happens at other restaurants, some classier, some dingier. Try Huddle House.
Still, this weekend’s cold snap and the end of the leaf-collecting frenzy reminds me that we are in the dregs of fall, post-Halloween, pre-Thanksgiving, when it now gets dark earlier and stays dark later, the woods duller and grayer as the leaves disappear, the TV weather people pleased to issue scary forecasts. We’re wearing sweatgear for our walks, and walking faster against the chilling breezes. This is the season when old people feel the pace of time more keenly, in the rush toward the dark end of year.
Last year things got crazy. A biopsy found cancer in my left kidney. Then I developed a thymic carcinoma near my heart—higher priority. Our family doc recommended a cardiovascular surgeon. Sorry—he was out of network, can’t see him. I called others, all out of network. After lots of dialing, I found one in network. The surgery didn’t finish the job, the surgeon recommended radiation and chemotherapy. Meanwhile, having discovered the shortcomings of my HMO, I switched to a PPO during the open season (October through early December), enabling me to get out-of-network treatment. That would mean paying the out-of-network costs, but I was covered. I felt bulletproof.
This time it’s about a happy event, the wedding of an accomplished young couple, the joy due their hard-working parents, and a reunion with family members from New York and Florida. We’ve been mostly far apart for years, preoccupied, like everyone else, with our own lives. So it matters to see them. But the trip—the travel—also matters. It’s been years since we ditched the interstate because, after all, the purpose of the car trip is to arrive as soon as possible, right?
We stop for a restroom break at Glenn’s Food Mart. It resembles a thousand other food marts: a few shriveled corn dogs are turning on a rotisserie. A forlorn-looking line of folks are waiting at the register to buy beer and groceries. Five senior citizens are sitting at slot machines. We’re on our way to a wedding and family reunion, but here we’re in a strange world, one we’ve seen before elsewhere, many times on road trips, but one that now, for reasons I don’t grasp, makes me impatient, anxious to move on. It prompts me to recall stories of U.S. 50 in Nevada, called America’s loneliest road. This road is not that lonely, but it’s close.
From Yorktown suddenly we’re on I-64, driving with the maniacs again. I push towards the bay. As we’re about to enter the tunnel a Navy destroyer slides past in the channel above us, heading for the naval base. Rising out of the tunnel you can see the silhouettes of three aircraft carriers tied up at the base, then the busy runways of Naval Air Station Norfolk. In twenty minutes we’re in Virginia Beach, surrounded by familiar, comforting shlock, the tee-shirt and boogie-board and postcard shops, the bars where happy hour is all day, the Miami Beach wannabe pile of high-rise hotels along Atlantic Avenue. We get out of the van and breathe deeply.
Trump looks at U.S. Mideast policy and sees not a commitment to stand with allies against aggression by authoritarian regimes and the ravages of extremist factions and terrorists, but a hot campaign issue: a promise to end “endless wars.” Instead, his action of backstabbing the Kurds invites endless war, as Turkey’s powerful military destroys Kurdish towns, the Kurds ally with the bloodthirsty Syrian regime, and ISIS fanatics execute civilians. But his shtick about “endless wars” sounds like a winner among the Trump cult, his so-called “base.” They still show up at those MAGA rallies, and they love those cracks about “fake news” and “do-nothing Democrats.”